Choosing generator repair companies can be time consuming and frustrating. First of all, there are so many to choose from. You might even get lost in the number of choices. Before making any decisions about which company to hire, it would be a good idea to ask some questions to help you decide better. Here are some questions to ask when hiring a generator repair company.
What type of training have the generator repair companies had? If you’re hiring an honest and straightforward company, they should have received some form of generator service or maintenance training. The better companies treat their clients well all the time. They take the extra time needed to address your concerns and give you the most accurate root-cause diagnostics as possible.
Do they provide emergency services? Emergency services are important because emergencies require fast work. You may not have time to call a generator repair company during an emergency, but you should be able to count on them to arrive in a timely manner. Your first priority should always be safety, and you need to make sure that your concerns will be addressed in an emergency. If your generator malfunctions in a manner that poses a threat to your home or business, you definitely need to call a professional for emergency services.
How much do they charge for repairs? The more experienced generator repair companies typically charge more money than smaller, newer companies. The reason for this is because they have more knowledge and experience when it comes to root-cause diagnostics. They also have access to more products that repair and maintain generators on a regular basis.
Who do you contact to find out more information about these generator repair companies? Once you have decided which generator repair contractor to hire the best place to find out more information is through the prospective contractors’ website. Look at websites from different contractors, read their testimonials, and call customer service if you have any further questions. You can also check the Better Business Bureau or other online sites to see if anyone has filed a complaint against any of the contractors you are considering.
What services does each company offer? Be sure to ask what services each potential contractor offers. Some companies specialize in just engine repairs, while others provide repairs to both fuel systems and oil/lubrication systems. You’ll want a company that is able to determine whether your fuel system needs to be replaced or repaired and is capable of conducting both types of repairs. In addition, you will want to inquire about what services they will provide with respect to testing fuel systems for safety. Having a company that performs both duties will greatly increase their chances of completing repairs quickly and efficiently.
Will the generator repair contractor accept the pre-owned fuel system that comes with your new engine? This is an important question, because some fuel system models can’t safely be used on older equipment. If the fuel source is not available, will the contractor be able to upgrade the existing system to ensure that it will operate with your new unit? Another very important thing to ask is whether or not the contractor is able to service your generator so that it is in proper working condition once it is delivered. If they refuse to upgrade or do not offer to troubleshoot the unit after it is delivered, you should definitely consider hiring a different provider.
How much time will it take to complete the repairs? It is extremely important that your generator is functioning properly and in a safe working condition. If the generator you have hired isn’t working properly or at all, you need to find out why before you make any further commitments or invest money into purchasing another unit. Ask these questions, and keep in mind that the longer a generator sits and is not properly maintained, the more expensive and painful the repairs will be.
